Forum Discussion

Buttshill's avatar
Buttshill
Tuning in
2 years ago

Paramount plus App not streaming

When I try to use the Paramount plus App on VM boxes, I can see the various films etc available, but I am not able to watch any programme. This is not the paramount plus option within Prime.

Any thoughts?

 

 

10 Replies

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  • Ilyas_Y's avatar
    Ilyas_Y
    Forum Team (Retired)
    2 years ago

    Hey Buttshill Thanks for reaching out to us on the Virgin Media forums, 👋🏼

    I'm sorry to hear about the issues with the Paramount plus app you are experiencing.
    May I ask if you've tried to reboot the entire setup and see if this resolved the issue? Sometimes it may be a connection blip which causes the issue.

    Let us know.

    Kind regards,
    Ilyas.

  • Buttshill's avatar
    Buttshill
    Tuning in
    2 years ago

    Hi, yes I have rebooted everything no change - VM technician who attended could not assist either.

    • Sabrina_B's avatar
      Sabrina_B
      Icon for Forum Team rankForum Team
      2 years ago

      Thanks for the update. May i ask what does occur when attempting to watch a movie on the app, do you get error codes or messages, does it even load, is it a blank screen with or without sound?

      Please let me know.

      Sabrina

      • Buttshill's avatar
        Buttshill
        Tuning in
        2 years ago

        Hi, I can see the menus but when I select an option to watch, I just get the spinning buffer circle 

    • Megan_L's avatar
      Megan_L
      Forum Team (Retired)
      12 months ago

      Hi Buttshill, 

      Thanks for your update on this ongoing issue with the Paramount Plus App. 

      Can I ask if you're able to use Paramount Plus within the Prime Video App please?

      Thanks,

      Megan