Forum Discussion
- Ilyas_YForum Team
Hey Buttshill Thanks for reaching out to us on the Virgin Media forums, 👋🏼
I'm sorry to hear about the issues with the Paramount plus app you are experiencing.
May I ask if you've tried to reboot the entire setup and see if this resolved the issue? Sometimes it may be a connection blip which causes the issue.
Let us know.
Kind regards,
Ilyas. - ButtshillTuning in
Hi, yes I have rebooted everything no change - VM technician who attended could not assist either.
- Sabrina_BForum Team
Thanks for the update. May i ask what does occur when attempting to watch a movie on the app, do you get error codes or messages, does it even load, is it a blank screen with or without sound?
Please let me know.
Sabrina- ButtshillTuning in
Hi, I can see the menus but when I select an option to watch, I just get the spinning buffer circle
- ButtshillTuning in
hi Yes - I have tried all the checks above and no resolution.
- Megan_LForum Team
Hi Buttshill,
Thanks for your update on this ongoing issue with the Paramount Plus App.
Can I ask if you're able to use Paramount Plus within the Prime Video App please?
Thanks,
Megan
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