Forum Discussion

Bid1's avatar
Bid1
Dialled in
7 months ago

HLG

On sky sports UHD channel, the HLG sign isn’t showing on my tv? 
does anyone know why? 

please can you all check. when I press sky sports UHD the HLG sign use to come up but it doesn’t anymore? 
thanks. 

24 Replies

  • newapollo's avatar
    newapollo
    Very Insightful Person

    It's showing on mine.  Have you changed the settings on your TV or has the TV updated?

    • Bid1's avatar
      Bid1
      Dialled in

      My HLG comes and then disappears????

      • newapollo's avatar
        newapollo
        Very Insightful Person

        The HLG dog in the top right hand corner shows and then disappears after a few seconds, the same with the Dolby Atmos dog, however the picture and sound itself only change when the adverts come on/finish.

  • It’s come up HLG on my TCL tv then it’s goes back to normal. When I press info before it’s shows HLG and HDMI at the same time. It’s now just HDMI1???

    • Bid1's avatar
      Bid1
      Dialled in

      I’ve so annoyed with virgin that I’ve given them 30 days and cancelled everything. Will try sky stream??

  • ywontitwork's avatar
    ywontitwork
    On our wavelength

    Still happening.

    I've rebooted my TV, powered the Flex box off and on, disconnected the HDMI, reset the flex box thru the menu (it's done an update?) No difference.

    Just watched Blue Planet on iPlayer on the TV so no reason to think it's the TV. It's definitely on the Virgin side.

    • ywontitwork's avatar
      ywontitwork
      On our wavelength

      And obviously they make it as hard as possible to log a fault

    • Bid1's avatar
      Bid1
      Dialled in

      I watched Disney+ and the i watching in hdr10. No problem. Like you say there is no problem with my tv. 

  • Anyone that works for virgin please log this issue. Thank you. 

  • ywontitwork's avatar
    ywontitwork
    On our wavelength

    Friday, still broken.

    Still can't log a fault. The online tool doesn't have an option for Stream or Flex and then kicks me out when forwarding me to WhatsApp.

    Fantastic service.

      • ywontitwork's avatar
        ywontitwork
        On our wavelength

        Have you tried the iPlayer app on the Stream box?

        Wild Isles UHD works fine.

  • I’ve given my 30 day notice to cancel all channels. I’m not paying for services which virgin are unable to provide or fixed. 

    are all virgin staff don’t give a hoot. 

  • ywontitwork's avatar
    ywontitwork
    On our wavelength

    Annnnnnd it's gone again. Stable on TNT Ultimate although it's only the looped advert.

    None of the Sky Sports channels are working. It's been 2 weeks?!?

    • Daniel_Et's avatar
      Daniel_Et
      Icon for Forum Team rankForum Team

      Hi ywontitwork, thank you for your posts.

      We're sorry to hear about the problem you're having 😔

      In order to discuss this with you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

      If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

      Regards,
      Daniel

  • Intermittent HLG tag last weekend uhd sports, Didn't hold for more than a few secs.