mw619
26 days agoJoining in
Can't add channels to flex/stream via app.
I'm trying to add TNT Sport to my Virgin Stream box, currently there's an offer to add it for £10pm. I currently pay £34 for 500mb and got the Stream for free.
When I select it, it says my monthly cost will be £60pm rather than the £44 I'm expecting, I'm guessing it's removed all my discounts, except my bill credit is £32pm so this wouldn't add up anyway...
Is this a known issue? I'm guessing I'll need to call up but I don't really have time to do that. How long do the channels taken to be active? It was implied that you could automatically flex up and down but this doesn't seem particularly straight forward?