Forum Discussion

Skyalltheway's avatar
Skyalltheway
Joining in
2 days ago

Wont link Virgin media account to new VMO2 log in

I have set up the new "VMO2" as prompted when trying to log into my account normally, when I try to link the virgin media account, with all the correct details I get " We cant find your Virgin media account"

I have tried to call, 23rd August to be told I would get a call back after nearly 2 hours on the phone.. Still waiting for that call back!!! They repeatedly asked me to try again like I was being thick, then didnt know what to do!

I have spoken on online chat to get the same answers and now one seems to be able to click a button and link the accounts. 

I have been a customer for 3+ years and it isnt a new account, all was working fine prior to having to register for vmo2 crap. I now cannot use virgin go or log into my account to see any bills etc, yet they are happy to continue to take my money for services.

 

2 Replies

  • Skyalltheway's avatar
    Skyalltheway
    Joining in
    2 days ago

    been waiting over 4 weeks for a call back for the same issue - absolute joke

     

    • Akua_A's avatar
      Akua_A
      Icon for Forum Team rankForum Team
      20 hours ago

      Hi Skyalltheway, sorry to hear you have been having ongoing issues with VMO2 login and have not had your callback. We can understand your concern, and we want to do our best to help from here. We are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

      Thanks,