Hi I am unable to access my virginmedia app or the email link, Outlook works fine. This on PC, Ipad and android phone. Chrome browser, tried on edge as well same issue.
It just loops trying connect no error message, I am a current VM customer so not an issue with email.
I read it might be a DNS issue, but not sure how to resolve hub 5 in modem mode.
Does the issue persist when using your web browser Private / Incognito mode?
Hello PhilipF
Sorry to hear of the email access issues experienced, we appreciate you raising this via the forums and can understand the confusion and concern.
Have you been able to follow the advice offered by 用心棒 and try accessing it via browser in either Private or Incognito mode? If your Hub is out of Modem Mode are you able to access these then?
Let us know.
Thanks the only way it would work was if i used data on phone and turned off the wifi, having just checked seems to be working again now hub indicating a renewal and update so maybe this has sorted it
