Forum Discussion

Gizma3's avatar
Gizma3
Joining in
12 months ago

virginmedia says I do not have an email account with them

A couple of months ago I wasn't able to send emails anymore. I am a VM customer incl. broadband for years. When I tried to log into my VM to create a new password as described in the support pamphlet, I was told my email account doesn't exist anymore and I need to create a new password. I have done that but that didn't change anything. I read that I need to have a password created in my VM settings under account details - this option does not exist for me because apparently I don't have email with VM anymore.

Stuck in a loop....HELP!

Running a MacBook

 

  • Tom_W1's avatar
    Tom_W1
    Forum Team
    12 months ago

    Hi Gizma3 thanks for your post although we're sorry to hear of the concerns you've raised here.

    Please allow us to send you a PM so we can look into this further for you. Kindly expect the PM from me to arrive shortly and respond directly when you can!
    Many thanks

      • Carley_S's avatar
        Carley_S
        Forum Team
        12 months ago

        Hey Gizma3 

        My apologies, looks like my colleague has not sent the private message invite to you :s
        I can support you further, let me send the invite and we can get this investigated.