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Alec_Bryan's avatar
Alec_Bryan
Joining in
4 months ago

Various email accounts

Years ago I set up various email accounts under the blueyonder.

Now they have gone with O2 things have got over complicated. I have finally managed to register my email. But unfortunately my daughter's account she is locked out probably due to a password thing.

In the old days I could have sorted this out myself but oh no, you have to keep having verified links and other email addresses? 

My issue is I need to resolve my daughter's access urgently. I have phoned virgin and they are getting supposedly back to me? 

Does my daughter need to be present when we try to resolve this matter.

Thanks in advance to the community but not Virgin "if it ain't broke don't fix it" comes to mind.

Alec 

4 Replies

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  • Alex_RM's avatar
    Alex_RM
    Forum Team (Retired)
    4 months ago

    Hi Alec,

    Thanks for posting, and welcome to our community 😊

    Sorry to hear you're having some issues with the email accounts. 

    Can you confirm if you still have an active broadband account? As you would need this is order to continue using the email service. 

    If so, we can pop you over a private message to get a few more details from you. 

    Alex_Rm

     

    • Alec_Bryan's avatar
      Alec_Bryan
      Joining in
      4 months ago

      Yes I do. The issue is setting up emails in my thunderbird etc. account. The same for my daughter.

      Thanks Alec 

      • Alex_RM's avatar
        Alex_RM
        Forum Team (Retired)
        3 months ago

        Thanks Alec,

        For third party email clients, please follow this process;

        Sign into the My Virgin media account for the email concerned with your VMO2ID

        Select Account Settings

        Select Identity & Security Settings

        Select Manage your products

        Select Manage email app password

        Click on the blue button 'Get New Password'

        Make a note of the generated password. This is what you use in the mail apps along with the Virgin Media email address as the username.

        Alex_Rm

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    4 months ago

    Your daughter needs her own separate email account that is not tied to your broadband.