Forum Discussion

sooby1969's avatar
sooby1969
On our wavelength
10 months ago

Unable to sign into email - "Always translate Luxembourish"

Mt partner has been unable to sign in to his email for 2 weeks, it just keeps saying forbidden, and there's a box that appears saying 'always translate luxembourish'

 

Please help as our contract is due for renewal in the next 4 days and we will have to cancel if we can't resolve this issue.

4 Replies

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  • 用心棒's avatar
    用心棒
    Very Insightful Person
    10 months ago

    Does the issue persist when using your browser's Incognito / Private window? If not then when it next occurs:

    • select the padlock icon shown in the address / location bar
    • look for an option to either clear / view cookies in the pop-up menu
    • then follow the process to remove the cookies shown for the site

    -- 
    I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
    Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to say thanks

     

  • sooby1969's avatar
    sooby1969
    On our wavelength
    10 months ago

    Thank you for the advice but this still hasn't worked.

    Please can someone from Virgin Media assist?

    • Akua_A's avatar
      Akua_A
      Icon for Forum Team rankForum Team
      10 months ago

      Hi sooby1969 

      Welcome back to our community forums and sorry to hear you are having issues accessing a mailbox. We can understand the inconvenience caused and we want to best help. To do so, we have sent a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

      Thanks,

  • goslow's avatar
    goslow
    Alessandro Volta
    10 months ago

    Posting some screenshots of what you are seeing (with any personal info redacted) would help illustrate what you are seeing.