Forum Discussion

Ed's avatar
Ed
Tuning in
8 months ago

Unable to send blueyonder,co,uk emails on my iMac. iPad & iPhone are OK. Any suggestions?

For the last 48 hrs or so I have been unable to send emails from my iMac "using the server blueyonder.co.uk. The server response was Authentication Required (VM401)" I have not altered mail settings ...
Ed's avatar
Ed
Tuning in
8 months ago

My son has confirmed that it is an email client.

 

Megan_L's avatar
Megan_L
Forum Team
8 months ago

Hiya Ed, 

Thanks for coming back to us, sorry if you're still having this issue with your emails on your iMac!

Could you let us know the answers to these questions please - 

  • Is your iMac on the last software update?
  • Do you use a VPN?
  • Could you send us a screenshot of the error message you receive when you try to send an email?
  • Is it stopping emails going to ALL recipients, or just a select few? 

Thanks!

Meg