Forum Discussion

chummyyoung's avatar
chummyyoung
Tuning in
2 months ago

Unable to access emails

I have 4 email accounts ending @ntlworld .com and 1 ending in @virginmedia.com everything has been ok for years I’ve been receiving emails from them all until recently. The @virginmedia.com I cannot access keeps telling me to reset password using a different email address which I have done but all that happens is the in progress keeps whirling round and never gets any further and we keep going round in circles resetting the password getting really mad with this as not getting anywhere.

  • Steven_L's avatar
    Steven_L
    Forum Team
    2 months ago

    Hello chummyyoung,

    Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your email accounts at the moment. Please could you clear your browser's cache or try to open your email account via Incognito or private browsing mode? This will hopefully help to resolve the issues that you're experiencing at the moment. Please let us know how this goes and if you're not able to access your account we can get this looked into further for you. 

    Kind Regards,

    Steven_L