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bbr44's avatar
bbr44
Joining in
25 days ago

Unable to access emails on laptop

Hi

I am experiencing the same problem of others I can access emails on phone and kindle. However on laptop I am getting the forbidden page when I try to access emails via the virgin media Web page and when I try to access emails via outlook it asks for images or pop password looked at past threads and think I need new app password However please could someone confirm best way to resolve. The online support has not been helpful as they say it is a laptop issue I have reset the email password and that didn't help

 

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  • goslow's avatar
    goslow
    Alessandro Volta
    25 days ago

    First question to ask/confirm is, are you currently a paying customer for VM broadband?

    If you are, the process for generating an app password is shown on the page below along with the required server settings for email clients.

    https://www.virginmedia.com/help/broadband/manage-email-settings

    When you set up the app password, you may also be prompted to provide VM with a third party email address.

    Once you have done this, you use the third party email address and your VM password when logging into webmail.

    You use your VM email address and the app password when setting up an email client, such as Outlook, on a device.

  • bbr44's avatar
    bbr44
    Joining in
    25 days ago

    Thanks yes I am a paying VM account holder. I have an ntl email address. I do have a 3rd party email address so will try and do what you have suggested. Many thanks

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    24 days ago

    Hello bbr44,

    Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your email account. We currently have an issue with our online account system at the moment, this could be the reason for the issues that you're experiencing. Are you still having issues right now?

    Kind Regards,

    Steven_L