Spamhaus
Ok. So for the second time in a year, Spamhaus are blocking emails I send from my work email address. I am not spamming anybody and need the email account to work fully in order to work. I currently have to use my phone as a hotspot which isnt ideal.Im told my IP is static and cannot be changed but understand that the fix is for my ISP to either instruct spamhaus to remove me from the list and/ or to assign me a new ip address. I really need help with this as it is having a massive impact and I havent done anything wrong! both my laptops are clean following virus checks. the only other thing I can think of trying but it will cost money is a vpn.Any ideas? please help
Actually Spamhaus do not block emails. They only provide the information listing IP addresses sending suspicious traffic (so called Blocklists) to email service and ISPs.
It's usually the receiving email service that blocks the email because the IP is on a blocklist. However, VM do prevent VM emails from being sent from VM IP addesses on the Spmahaus XBL blocklist. That comes up quite often on here which is what jpeg1 assumed was happening in your case.
You are seeing something very different.
Do you use a VM email address at all and if so is that also blocked when you try to send a VM email from an email app or client such as Outlook?
"Im told my IP is static and cannot be changed"
In that case I am wondering if you already have a VM business broadband account. The reason I say that is that although in reality VM domestic IP address do not change very often they are dynamic not static.
If you are a domestic account holder are you using a normal email app/ client to send these work emails or something more bespoke?
Also, how do you know that your work emails are being blocked "by Spamhaus"? :
- Do you get an error message/
- or have you checked your IP address here https://check.spamhaus.org/ ?
It would help if you could say exactly which Spamhaus blocklist your IP appears on. Bear in mind that all VM domestic IP's will be on the Spamhaus PBL blocklist because that is a list of all IP addresses that should not be running email servers.
Finally, if your IP address is on a Spamhaus blocklist such as the XBL then changing to a new IP address will not solve the problem, Such blocklists are realtime databases, so IP addresses only get on them when they are sending out suspicious traffic and soon after the traffic stops the IP address automatically comes off the blocklist. If you change IP address that will not stop the suspicious traffic and once that starts your new address will then automatically appear on the blocklist.
If you can identify which Spamhaius blocklist your iP appears on and how you are sending these work emails that would be a good start.
Coenobt
