Forum Discussion

glasspath's avatar
glasspath
Dialled in
5 months ago

Secondary email account not working on webmail - please help

I have several ntlworld email addresses linked to my broadband/tv/phone account. One, used by my son, has recently lost webmail access. He can log in to his "additional account" and has tried changin...
glasspath's avatar
glasspath
Dialled in
4 months ago

Thanks to you both coenby and Molly_T. I'm happy to say that my son has now managed to get his ntlworld email account back working on Gmail on his iPhone. He was using the ntlworld email address and correct password. I'm not sure what was causing the issue, possibly incorrect server details, but anyway all sorted now.

David_Bn's avatar
David_Bn
Forum Team
4 months ago

Thanks for the update glasspath, and we're pleased to hear that this matter has now been resolved.

Do feel free to come back to us if you experience any further issues that require our assistance.

Thanks,

David_Bn