Hi - I have a new account which is active with virgin but my virgin media is still pointing at my previous account which is now closed. I want to use those login details and that blue yonder email account to manage the new account. Can someone help with this please. I did try and register with a different email account but can’t access it and have no idea what the password was and it wants to send the password link to that email account
Forum TeamHi PhilSt thanks for posting and welcome back to our community.
Sorry to hear your online account username has not been transferred to your existing account. And for any inconvenience this may be causing. So that I can take a look on your behalf, I'm going to send you a private message. Please keep an eye on your inbox in the top right of your screen.
Regards
Lee_R
And you will need a non VM email address "to manage the new account".
As far as I understand it the old Blueyonder email address will lapse in due course with the closure of the old VM account.
