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Naybot9's avatar
Naybot9
Joining in
2 years ago

Re: Old ntlworld email has been hacked

Hi Robert. The same thing has happened to my ntlworld address. I am a Virgin Media customer, I left and rejoined. I can't log in to this email account anywhere but my phone, and Virgin Media couldn't help me over the phone. Any help in this matter would be greatly appreciated.

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  • Gareth_L's avatar
    Gareth_L
    Icon for Forum Team rankForum Team
    2 years ago

    Hello Naybot9.

    Welcome to our community.

    Sorry to hear about your email being hacked.

    We do delete email accounts 90 days after a customer has left us, However a few may tend to slip the net and remain active.

    It's an easy fix from here though. I just need to send you a private message to take some details.

    Then we can raise this with our IT support team and get the email removed.

    Normally it takes around 7-10 days, but it will be a lot quicker than that.

    If you can check your logo at the  top right of your screen that would be great. 
    Regards     
    Gareth_L

  • Gareth_L's avatar
    Gareth_L
    Icon for Forum Team rankForum Team
    2 years ago

    Hello Naybot9.

    Thanks for supplying those details.

    We have requested for the email to be deleted now.

    You can check here to check if its still active or not.

    Please let us know if you need anything else.

    Gareth_L