Forum Discussion

Faymclean1979's avatar
Faymclean1979
Joining in
17 days ago

Ntlworld email deleted

 

Since yesterday morning my secondary ntlworld account has not been working, I assume it was the same issue as everyone else was having but it is still not working today. I called VM and they said that the email address has been deleted. Apparently it has been in the news so we should know about it, is that true?

Is anyone from VM on here that can help?

Shouldn't they notify paying customers if they are deleting accounts 

Has this happened to anyone else?

Thank you in advance

4 Replies

Sort By
  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    17 days ago

    It shouldn't have been deleted yet if it's attached to your broadband account. But you should consider it's on limited life and start moving to a different email supplier. They've given plenty of hints. 

    • dchandler1976's avatar
      dchandler1976
      Tuning in
      17 days ago

      Hi I am the email address user of the email address that Fay is talking about, the main account is clearly still active and paying a subscription so there is no reason for VM to have deleted the account and yet they seem to of done exactly that! Is anyone at VM going to respond to this thread?

      • goslow's avatar
        goslow
        Alessandro Volta
        17 days ago

        It can take up to several days for a VM person to reply to a topic after it was first posted.

  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    15 days ago

    Thanks for reaching out to us Faymclean1979 & dchandler1976, and a very warm welcome to you both.

    Sorry to hear of the issue with the E-Mail account, I'll need to drop a private message to the poster who has identified themselves as the account holder to take a further look into this for us.

    Check out the envelope in the top right hand corner for a private message from me.

    Thanks,

    David_Bn