Forum Discussion

OldBill74's avatar
OldBill74
Just joined
5 hours ago

NTL world account hacked .

Hello, 

My NTL world account has been hacked . I have had this email account since I signed up with Virgin ?NTL along time ago . 

When I discovered it was hacked , the spam emails coming to me asking for $500  to stop the spam gave me a clue that something wasn't right . 

I duly contact virgin through the normal channels and after a period of absolute torment , I was informed that they no longer supported NTL and couln't help ! 

I then did further internet searches and If I understand correctly, I have to come to this community and ask the help of someone who works forVirgin to assist in this matter . 

I believe that issue is to do with the fact that theNTL World email is the one used when I signed and it's locked into the account . 

Anyway , hopefull I havemade my predicament clear and someone can help . 

Thanks . 

 

2 Replies

  • coenoby's avatar
    coenoby
    Very Insightful Person
    3 hours ago

    OldBill74​ " I was informed that they no longer supported NTL and couln't help !"

    In fact full truth is that Virgin Media do still support Ntlworld.com email accounts (along with Blueyonder.co.uk, Virgin.net and Virginmedia .com email accounts) but only if the email account is still linked to a current live VM broadband account.

    If you are still a VM broadband customer then the Forum Team (VM staff) should be able to help you. One the Team will contact you via this forum thread and take your details via the Private Message facility.

    If you are no longer a paying VM customer then all the team can do is to arrange for the Ntlworld account to be deleted. That will stop the hacker from sending spam or scam messages from your account.

    The team work through the forum posts in date order so it will be tomorrow or possibly Monday before they get to your post.

    Coenoby

    • OldBill74's avatar
      OldBill74
      Just joined
      2 hours ago

      Thank you for the reply . 

      I'm still a broadband customer . 

      I look forward to the contact . 

      Cheers