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ronjo94's avatar
ronjo94
On our wavelength
8 months ago
Solved

loss of email service

I have used "windows live mail"on my various win 7 machines for many many years but have not had this problem before. I can receive emails but cannot send or forward mail. When trying  to do this I g...
  • goslow's avatar
    goslow
    8 months ago

    See if these images help you. I have called an imaginary account Ntlworld in Window Live Mail. Follow through to check settings with whatever you have named your account

    If I right click on the account name and choose 'Properties'

     I bring up this window below. On the 'General' tab fill in your own details for 'Name' and 'Email address'

    On the 'Servers' tab below fill in your own 'Email username' and 'Password' and match the other settings

     Click the 'Settings' button above and you should see

     Choose 'OK'

    The 'Security' tab should be left as-is

     In the 'Advanced' tab the settings should look like this

     

goslow's avatar
goslow
Alessandro Volta
8 months ago

See if these images help you. I have called an imaginary account Ntlworld in Window Live Mail. Follow through to check settings with whatever you have named your account

If I right click on the account name and choose 'Properties'

 I bring up this window below. On the 'General' tab fill in your own details for 'Name' and 'Email address'

On the 'Servers' tab below fill in your own 'Email username' and 'Password' and match the other settings

 Click the 'Settings' button above and you should see

 Choose 'OK'

The 'Security' tab should be left as-is

 In the 'Advanced' tab the settings should look like this

 

ronjo94's avatar
ronjo94
On our wavelength
8 months ago

Hi. After fruitless hours with trying all the ideas that you have sent, I have decided to give up with this and possibly with VM as well if they cannot come up with an answer. My contract with VM ends in September and until then I have linked up with Google mail for sending purposes, I can still receive mail from VM. Anyway many thanks for all the time and effort that you have put in,

Ron

The certificate message will not help you as it does specify a particular certificate

  • 用心棒's avatar
    用心棒
    Very Insightful Person
    8 months ago
    ronjo94 wrote:

    ⋮
    The certificate message will not help you as it does specify a particular certificate

    This message is puzzling as the same root certificate would be used when validating imap.virginmedia.com, pop3.virginmedia.com or smtp.virginmedia.com. If the issue persist consider trying the following command in a Command Prompt window:

    curl -v smtps://smtp.virginmedia.com

    If the command is successful its output will end:

    ⋮
    > HELP
    < 214-2.0.0 This is csmtp5-prd-nl1-vmo.edge.unified.services ESMTP service help
    214-2.0.0 This is csmtp5-prd-nl1-vmo.edge.unified.services ESMTP service help
    < 214-2.0.0 To contact postmaster send email to postmaster@virginmedia.com.
    214-2.0.0 To contact postmaster send email to postmaster@virginmedia.com.
    < 214-2.0.0 For local information send email to Postmaster at your site.
    214-2.0.0 For local information send email to Postmaster at your site.
    < 214 2.0.0 end of HELP info
    214 2.0.0 end of HELP info

    NB curl is not available on Windows 7 by default, either download from curl for Windows or use a Windows 10 or 11 device

    -- 
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