Forum Discussion

PS17's avatar
PS17
Just joined
2 years ago

How do I change a password? It wants me to create a new email address to do so?

A previous post answered a similar question with

log in to account to change password to - go to account settings - click change password

The next page then wants me to change to a new email address to do so.  Will this make me lose my current address?  There is no explanation of what will happen.  Why dont VM just use 'confirm old password' 'enter new password'?

It is an old ntl address if this makes a difference.

  • Graham_A's avatar
    Graham_A
    Very Insightful Person
    2 years ago

    PS17  Virgin Media are forcing all customers to change their VM login username to a third party email address.

    This is part of their security changes to introduce multi factor authentication.

    The third party email address will be used to send verification codes for any password changes.

    Changing the username to a third party email address does not change the underlying email address which will continue to operate.  

    • BEF's avatar
      BEF
      Up to speed
      2 years ago

      Hi Graham, What if I do not want to create a new email address, what can I do then?

      • Graham_A's avatar
        Graham_A
        Very Insightful Person
        2 years ago

        Eventually you will lose access to your VM email account if you do not change the username to a third party email address.