My virgin.net email address was deleted/orphaned without any communication and I’ve lost all my emails. Does anyone know how to complain to the ombudsman? Virgin customer care don’t give a damn and when you try to raise a complaint on their website the complaint form doesn’t work! Surprise surprise! Can someone tell me how I can raise a complaint to the ombudsman. I won’t buy anything associated to virgin ever!!!!!!
if you have a broadband contract with VM you might be able to get some help. Otherwise there is absolutely nothing you can do, no complaint you can make, and nothing the Ombudsman can do.
You've had a free email service for many years, but now it's over. Sorry if that sounds tough, but that's the way it is.
Ombudsman process is explained here
https://www.commsombudsman.org/our-process
Put a complaint to VM in writing
https://www.virginmedia.com/help/complaints
See if this past post from Cardiffman282 helps ref the online complaint form (although it looks like you need a VM login to use it)
Unable to make complaint RE: Offensive Offers | Virgin Media Community - 5618272
Raise the matter via email with the person (officer) shown at the bottom of this page
https://www.virginmedia.com/legal/privacy-policy
Raise the matter via email with the team shown under the power of attorney dropdown below
https://www.virginmedia.com/help/accessibility
Raise the matter with the ICO (suggest doing that by phone since time is not on your side)
https://ico.org.uk/make-a-complaint/data-protection-complaints/
One of the above may help, or none of the above may help, but some have had varying degrees of success in past topics through some of these routes (although admittedly VM's approach now does seem to be a flat 'no' to all requests for help in regaining access to mailboxes)
I am assuming that you are not a VM broadband customer (which may allow you some options) and it is a legacy virgin.net account you have lost
Forum TeamHey Scottie74, thank you for reaching out and we are sorry to hear about your email issue, also a warm welcome to the community, who has advised the email has been deleted?
As mentioned do you have an active account with us?
Did you manage to raise a complaint with the above information?
