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emsc18918's avatar
emsc18918
Tuning in
10 months ago

Emails on iPhone unable to send again

I have an old blueyonder email and last week suddenly I was unable to send emails with message which kept asking me to add in password (which had never been changed). After several days without email, then having to set up main virgin account with alternative email I was finally able to reset my password and all seemed ok until this morning when again I am faced with not being able to send emails. Any ideas why this keeps happening? I’ve reentered my new passwords again but still not working. Any help would be appreciated. 

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    • emsc18918's avatar
      emsc18918
      Tuning in
      10 months ago

      Thank you for your reply. Yes, working fine on webmail. It’s only with my mail app on iPhone I cannot send and keep get prompted to enter password which is already there and was updated last week.  

      • Molly_T's avatar
        Molly_T
        Icon for Forum Team rankForum Team
        10 months ago

        Hi Emsc18918 👋 Welcome back to the forum! Thanks for posting. 

        Sorry to hear about these ongoing issues with your email service via the iphone mail app. 

        Glad to hear we were initially able to resolve things, but that problems have since returned. Have you tried deleting the inbox off the app completely and then tried re-adding it? (Using the designated 'App generated password' from your My VM account?)
        You can read more about this process here 👉 https://www.virginmedia.com/help/billing-and-payments/manage-email-account in the section titled 'How to set up my Virgin Media email on a device'

        Once you have deleted, and re-installed the address, let us know how you got on! Thanks for your patience in the meantime. 🌞