Forum Discussion

RETDPMSO's avatar
RETDPMSO
Tuning in
15 days ago

E MAIL HACK

A number of issues have arisen from a recent email hack.   Although with help of the call centre (more on that later) in resetting the password etc.  I am still left with some issues

First there are two sets of address books in the mail system one the collected addresses the other contacts.   On restoring my emails the contacts lists had disappeared, though some details remained in the collected addresses.    The call centre claims that contacts list cannot be recovered as this would have been stolen by the hackers?    Is this correct.

Next and only just noticed today a number of my email folders such as one containg family history emails is now completely empty as are a couple of other folders - have these also been stolen and are they recoverable.?   Also any archived items from 2022 to 2024 are completely missing.

Is this information now completely lost.

In regard to the call centre although they were helpful it was extremely difficult to work with offshore staff whose accents can be very strong and without being unkind is there no way we can talk to a UK based call centre to avoid some obvious language barriers.

  • Please keep the conversation in one place and avoid opening duplicate threads.

    Your original thread is here.

  • Hello RETDPMSO,

    Welcome back to the Community and thanks for taking the time to post. I’m sorry to hear of the issues that you’re having with your email account after a recent hack. 

    To tell you the truth I'm not 100% sure that the contacts list can be retrieved or not but I'm happy to pass this over to our IT support team to have this investigated further. Would you like us to do that for you?

    Kind Regards,

    Steven_L