Forum Discussion

junea1's avatar
junea1
On our wavelength
5 months ago

Can't log into email account

I can't log into my email account. I have tried everything, but no joy. Can you help please

14 Replies

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  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    5 months ago

    Two questions first

    1 - Are you still a paying customer for VM broadband?  If not, the mailbox may have been deleted.

    2 - Have you setup the new mandatory VMO2ID user account yet?

    • junea1's avatar
      junea1
      On our wavelength
      5 months ago

      Yes and not sure, but i think i linked these accounts.

  • Tom_W1's avatar
    Tom_W1
    Icon for Forum Team rankForum Team
    5 months ago

    Hi junea1 thanks for posting although we're sorry you're not able to log in to your email account.

    If you can respond to Adduxi's questions, we can then proceed further depending on your answers.

    Many thanks

  • junea1's avatar
    junea1
    On our wavelength
    5 months ago

    It is not just my email account as i have jusy noticed it's my virgin media account. Sorry about that

    • Tom_W1's avatar
      Tom_W1
      Icon for Forum Team rankForum Team
      5 months ago

      Hi junea1 thanks for your reply.

      So can you confirm, is it an issue with the single sign-on process?

      Are you not able to sign into your My Virgin Media account? 

  • junea1's avatar
    junea1
    On our wavelength
    4 months ago

    I am still locked out of my VM account. I have had replys, answerd all question, but no resolution to my problem, please can sombody help.

    • John_GS's avatar
      John_GS
      Icon for Forum Team rankForum Team
      4 months ago

      Hi junea1 

      If you can reply to my colleague's PM, we can proceed with helping you.

    • Carley_S's avatar
      Carley_S
      Forum Team (Retired)
      4 months ago

      Glad to hear this has been resolved for you now junea1 
      Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the Community Forums if needed.