Forum Discussion

junea1's avatar
junea1
On our wavelength
3 days ago

Can't log into email account

I can't log into my email account. I have tried everything, but no joy. Can you help please

5 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    2 days ago

    Two questions first

    1 - Are you still a paying customer for VM broadband?  If not, the mailbox may have been deleted.

    2 - Have you setup the new mandatory VMO2ID user account yet?

    • junea1's avatar
      junea1
      On our wavelength
      2 days ago

      Yes and not sure, but i think i linked these accounts.

  • Tom_W1's avatar
    Tom_W1
    Icon for Forum Team rankForum Team
    20 hours ago

    Hi junea1 thanks for posting although we're sorry you're not able to log in to your email account.

    If you can respond to Adduxi's questions, we can then proceed further depending on your answers.

    Many thanks

  • junea1's avatar
    junea1
    On our wavelength
    19 hours ago

    It is not just my email account as i have jusy noticed it's my virgin media account. Sorry about that