Forum Discussion

geordiemark's avatar
geordiemark
On our wavelength
2 days ago

Cannot get into my email account

What is going on with my email account? I haven't left virgin media so what's the excuse? I am waiting on important emails, and I can't even get into my account with virgin media or my email.

2 Replies

  • g0akc's avatar
    g0akc
    Problem sorter

    Curiously I cannot access my emails since 10AM this morning either.  My email clients keep saying that my password is wrong although I have not changed it - and I have tried with several different devices (they won't all have forgotten the password). 

    I'm not able to reset it either.  I suspect there's an issue at the VM end affecting some customers.

    I have had such problems in the past and trying to get VM to fix it was a nightmare - they tried previously that Microsoft, Apple and Google were all at fault rather than them....

    I'm hoping it will sort itself out by morning...