Forum Discussion

igr6's avatar
igr6
Just joined
13 days ago

Can Not get into my email.Call centre is USELESS

I can Not get into my email virgin media account. It keeps stating: "Sign in or register for Virgin Media O2" then
"Enter your My Virgin Media password" then "Enter your My Virgin Media password" then "Enter a backup email address" . I HAVE DONE ALL THAT I AM GOING AROUND IN CIRCLES.
The clown in the call centre in India just told me to repeat the above procedure. He said he would phone me back later but he never did. 

3 Replies

  • Hey igr6, thank you for reaching out and we are sorry to hear you are having some email issues.

    Have you registered for the new joint ID system we have rolled out?

    Have you try going down the forget password route at all?

     

     

  • Same here, called VM said would take maximum of 2 days to resolve their issue, finally Brix on Friday advised would call me back, zero response. No emails or access to Sky Sports since Monday. VM do not reply to WhatsApp.