Forum Discussion

GerryMack's avatar
GerryMack
On our wavelength
4 months ago

Attachment Preview

I want to open an attachment to a "sent" email and am getting the message "no preview available" Any solution?

  • coenoby's avatar
    coenoby
    Very Insightful Person

    GerryMack wrote:

    I want to open an attachment to a "sent" email and am getting the message "no preview available" Any solution?


    Your use of the word "preview" suggests to me you may be using Microsoft Outlook to manage your emails. VM's in house  webmail service on their website simply does not have a preview option for attachments, it just has "view" or "download" as options.

    Outlook does have an attachment preview option. However, if you are seeing this error message in Outlook then you need to be aware there are some limitations to its preview option  - see those here https://support.microsoft.com/en-us/office/preview-attachments-in-outlook 

     If you are a using a different email app or client rather than Outlook you could do an online search specifically for  preview issues with that specific app/client. 

    Coenoby

  • Client62's avatar
    Client62
    Alessandro Volta

    Is the attachment viewable file type ?  

    i.e. Not a virus in a PDF or a DOCX or a zip file or similar that can't displayed.