Forum Discussion

Greense2657's avatar
Greense2657
Tuning in
2 years ago

Access to email account lost

My daughter’s phone has been hacked and she has lost all access to her Virgin email account. The account no longer seems to be listed as one of our accounts. Is there anyway to retrieve the account so that she regain access? Thank you. 

1 Reply

  • Kain_W's avatar
    Kain_W
    Forum Team (Retired)

    Hi Greense2657,

    Thanks for your post and welcome back to the community.

    Sorry to hear your daughter's email has been compromised, so we can invesitgate matter further I've dropped you a PM.

    The message will appear within the envelope icon.

    Regards,