Forum Discussion

mozza34927's avatar
mozza34927
Just joined
3 days ago

access to account and no emails

hi i have contacted VM approx 6 times over 5 weeks , since migrating over to O2 i have not received any emails or sent any , obviously i am missing important information eg appointments car insurance etc etc etc , they have poromised to fix with 3-5 days but again this morning still not happened .

lijke many others spent hours getting thro menus which dont mention access to emails , when i last spoke they said millions are having same trouble and i am moved up to priority . 

why was it not tested properly before it worked .

how can i get it fixed . will i incurr a penalty if i cancel the contract 

regards Mozza 

2 Replies

  • Tony_'s avatar
    Tony_
    Up to speed
    3 days ago

    Can't give you an answer.. but just to say I have similar problems... (I have been in contact with them 14 times and still not resolved or even an update).

    So for me anyway, if it is not resolved by Thursday then I begin authorised action against them which may also involve compensation... In point of fact I would rather just have my account restored but it may be one language that gets things going (maybe). I am sure VM get many actions against them and one more will probably not make much difference... But I have tried all other avenues to no avail... Even just getting an update on the situation seems to be beyond their capability.

    Good luck with your progress.

    Tony_

  • Martin_N's avatar
    Martin_N
    Icon for Forum Team rankForum Team
    2 days ago

    Hi Mozza34927,

    Thank you for your post and welcome to the community. 

    I'm very sorry to hear about the issue with your online account and email. 

    Do you know if anything has been raised to our IT team? If so, you should have been provided a reference

    ^Martin