Forum Discussion

Declanworld's avatar
Declanworld
Fibre optic
9 days ago

Virgin Media Connect app

The Virgin Media Connect app is supposed to let you scan each area of the house to check the signal.  But, when I scan, the app says I'm not at home!

On Google Play, this is the Virgin Media's response:

"If you have made any changes to your network such as splitting or renaming your SSID's or the passwords the app will look to optimise this. All of the SSID's and password matching is the best way for seamless connection."

Both SSIDs (2.4GHz & 5GHz) have the same name and password.  Pray, tell me which way to go from here?

4 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    9 days ago

    If you are using VM Pods, then the single SSID and same password for the 2.4 and 5Ghz WiFi is needed. 
    If you don’t need the Pods you can setup the WiFi to suit yourself. 
    Note the Connect app will reset any changes you make back to the Single SSID and password.

    So if manually setting the Hub’s WiFi, uninstall the Connect app from your devices. 

    • Declanworld's avatar
      Declanworld
      Fibre optic
      8 days ago

      I only have the Hub 3.  VM recommended somewhere to download the app and scan in each room in the house.

      • Adduxi's avatar
        Adduxi
        Very Insightful Person
        8 days ago

        The scan is to get evidence of poor wifi performance, so you can order Pods if required.  These are £8pm or free on the top tiers.  If the Pods are not required, you can uninstall the app and not use it.  Any work needed on the Hub, can be best done via a cabled connection to the Hub's admin pages.  These are accessed via a Browser at 192.168.0.1, the settings password is on the Hub's sticker on the bottom.  It is different to the wifi password.