Forum Discussion

jgoodday's avatar
jgoodday
Just joined
3 days ago

Unable to link Virgin Media 02 ID

Please help - I'm not aware of having a separate account and if I did it would be under the same email.

 

1 Reply

  • Molly_T's avatar
    Molly_T
    Icon for Forum Team rankForum Team
    2 days ago

    Hi jgoodday 👋 Welcome to the community forum! Thanks for posting. 

    Sincerest apologies for these issues linking your O2 and VM ID's together. 

    Have you tried putting in the same email address? And if so, what happens when you do?

    Are you trying to link the two accounts starting from your My VM side, or the My O2 side? 

    If you can access My VM 👉 virg.in/myVM you should be able to link the O2 account via the mobile number instead (and verify this via text message.) Just head into your My VM account > Manage Virgin Media Settings >Identity and security settings > You should then have the option to Link your O2 Account (searching by mobile number.)
    Please let us know how you get on! 🤞 We can then offer further support. Thank you!