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martindeakin's avatar
martindeakin
Tuning in
29 days ago

Switching to a new supplier

Hello. My contracts coming to an end and my renewal offers were not really cutting the mustard so I signed up to Vodafone through Vodafone's website. 150 download speed with a £150 voucher which I thought was pretty good.

Now I signed the deal on the 12th of March with an installation date on the 11th April but apart from the initial immediate automatic email from Virgin acknowledging the potential switch I've heard nothing from them. Its now the 25th of March and there is nothing on my account to suggest its closing......is this normal? Received everything I need to know from Vodafone but from Virgin...silence?

2 Replies

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  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    29 days ago

    Hopefully it will be fine, but judging from the comments around OTS and VM, I can fully understand your concern.  Personally, I would have  the given my 30 day notice myself by letter, Recorded delivery as well.

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    29 days ago

    According to an answer here to a similar question, further contacts will all be from the gaining company.