I currently have a contract with Virgin Media. Following some service issues I want to get a service backup. It seems that option is only available to Virgin Business customers.
So it it possible to transfer my contract from Virgin Media to Virgin Business. The engineer who visited last said the two companies were not connected so wasn't possible.
Is that right
There is this "premium" service boost https://www.virginmedia.com/help/broadband/homeworks
Thank you for the link. I need something that switches over and keeps you working automatically. Even 24hours offline is no good.
If you want an SLA, then VMB provides it. Note that VMB's broadband is delivered over the exact same cables and cabinets as VM's residential broadband.
Thank you for the reply. Jargon is too technical for me. What is an SLA.
"Service Level Agreement".
You cannot "transfer" a VM residential contract to a Business one. You can switch contracts once you are out of a minimum term though. They are two operating divisions within VM.
You could get your own suitable router, put VMs into modem mode only, and then stick a 4G USB dongle with sim card in it for automatic failover. Many Asus routers that are over £100 typically support this as an example along with inbuilt Antivirus, botnet protection for every device, with ones around £200+ supporting VLANs, VPNs, QoS, Traffic Analysis, Time Server, DNS over TLS and even more via free add-ins using Merlin firmware (e.g. Free Diversion Adware blocking and granular firewall rules via Skynet). VMs router becomes just a gateway for internet with your own router doing the routing and other services and fail over and failback from 4G to VM.
A few leads to follow up. Thank you.
