Yet another no show, cable re-pull
Counting technicians (do not do the cable re-pulls) showing up, there has been 8 no shows/cancellations, there has been no apologies or explanations, 3 times have there been appointments moved and o...
Forum Discussion
The fact you do not have a TLS means VM will avoid paying the daily rate of compensation they would have to pay if you had totally lost your services.
As a result they will drag their heels endlessly, particularly so if they have discovered some part of the re-pull is going to be costly.
Are you in a minimum term period with VM still or can you leave without penalty by giving 30 days notice?
The fact VM has not done anything to remedy the problem in 7 to 8 months indicates how seriously VM is taking the issue to resolve for you.