WiFi Pods not connecting to new Hub5
Hi VM, Hub switched out from Hub 3 to Hub 5, but WiFi Pods won’t connect. Forums suggest it needs VM to update the link between pod and hub.
Forum Discussion
Call the activation number 0800 953 9500, request the VM Pods are paired to the replacement Hub. For the call have to hand your VM a/c number, the full details from the Hub’s sticker and ALL the VM Pods.
That activation team say you need new pods. That makes no sense.
Hello sjdunn121
Thanks for posting in regards to the recent Hub change and problems connecting the Pods, we're happy to help via the forums and welcome to the community.
From what you have advised, the pods sound as though they're still linked to the old Hub preventing connection. Calling the activation team won't resolve this but I will send you a Private Message to get some more details from you to assist. Check the envelope in the top right of the forum when signed in for the message.
