Wifi pod
My wifi pod has stopped working I need another how do I get one last time took an eternity to try and get one
Forum Discussion
Hi Andy1982
Thanks for posting and welcome back to the community. Sorry to hear of the Pod issue. We would need to run some checks before ordering a replacement.
There are a few requirements for the Pods to work with our Hubs:
• The Hub must be in 'Router Mode' and not have been changed to 'Modem Mode'.
• Channel Optimisation must be left on.
• The SSIDs must be the same and broadcast enabled.
• The SSID must be password protected.
• The Passphrases of the SSIDs must match.
As long as all of the above points are all met then the Pod should automatically connect to your Hub's Wi-Fi and begin broadcasting. The wireless details from the Pod will be the same as the Hub's details, so no additional steps are required to connect the devices in the home.
If that's all met, try this link please which should help; https://www.virginmedia.com/support/help/check-services/wifi-pods/troubleshooting/start
Keep us posted :).
Got through to someone on online chat and they run a check and said the pod had issues and they would order a replacement and I would have confirmation email in 48 hours but still nothing could you check if it has been ordered pleae