Forum Discussion

Tim_allen's avatar
Tim_allen
On our wavelength
22 days ago
Solved

WiFi Performance has changed recently

Hi my broadband performance has deteriorated over the last few weeks both in terms of stability and range. Nothing has changed in terms of my house and router position.

I live in the WS6 region.

Is there something happening 'behind the scenes' t at VM that is causing my WiFi to temporarily but regularly drop and the reach to be less than it was a few weeks ago?

  • newapollo's avatar
    newapollo
    22 days ago

    Have you used the /check-services/   function to check for problems in your area? You can also a run a test on your equipment from there. 

    If nothing is showing  you could also try the automated Service Status number  0800 561 0061.  This often gives details of more local issues down to postcode level

3 Replies

  • newapollo's avatar
    newapollo
    Very Insightful Person
    22 days ago

    Have you used the /check-services/   function to check for problems in your area? You can also a run a test on your equipment from there. 

    If nothing is showing  you could also try the automated Service Status number  0800 561 0061.  This often gives details of more local issues down to postcode level

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    22 days ago

    Various things can affect WiFi performance.

    But first are you certain it's a WiFi problem and not the broadband feed that has problems?  Are ethernet connected devices still OK?

    Check the broadband feed by running   https://www.samknows.com/realspeed/

  • Client62's avatar
    Client62
    Alessandro Volta
    22 days ago

    The range of Wi-Fi coverage would decrease noticeably if the VM Hub 
    has stopped broadcasting on the 2.4GHz band for some unexpected reason.