Hi, I’m having issues with Ethernet connection. Wi-Fi is working fine. I have reset the router a few times and also did factory restore. Tried with three different Ethernet cables and on different laptops but it doesn’t seem to be working. There’s no light on Ethernet ports when I plug in the Ethernet cable in the ports. Please can someone help with this issue. Thanks
Definitely sounds like a hub problem.
The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.
Hello Alina3
Thanks for posting in regards to your connection issues, we understand the confusion this is causing and appreciate you raising this via the forums. Welcome to the community.
We can see you have spoken to the team since posting, we trust this was covered during the call and a suitable resolution offered. If you need any further instance, please don't hesitate to get in touch 😊
