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Cossart57's avatar
Cossart57
Just joined
5 hours ago

Wi-Fi Settings

I have been given a (battery) video doorbell, but have been unable to connect it to my wi-fi.  I've checked the settings on the doorbell and it says that it works on a 2.4Ghz router signal.  My Virgin router is 5Ghz.  Is there anything I can do to change this please?

1 Reply

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    5 hours ago

    VM routers work on both 2.4 and 5Ghz. You should enable 2.5GHz to correct the doorbell. Some users have found in necessary to disable the 5GHz temporarily to make it easier to connect the device, and then re enable it afterwards.