Forum Discussion

PaulKillen's avatar
PaulKillen
Joining in
2 months ago

Wi-Fi pods flashing colours

I've got 3 pods connected to the Hub.  1 appears to work fine, 2 of the others have (apparently) an issue.

1 blinks red for ages.  Then it stops (and then starts again).  It's intermittent.

1 pulses blue for a couple of minutes, blinks green for about 10, the white (I think) for bit.  Stops for a couple of minutes and then repeats the cycle (this is constant).

I've tried resetting them, and if I look at the App it shows devices connected to both, but I'm still concerned they're not working properly as I don't believe they should blink continually.  I had the red light issue before with an old pod, which eventually got replaced?

Are the broken/breaking and need replaced, or is it something else.  (Both these pods are in bedrooms, so the flashing is an issue)

TIA

Paul

  • Hey PaulKillen, thank you for reaching out and I am sorry to hear you are having some pod issues, also a warm welcome to the community.

    How long has this been happening for?

    When you say reset them have you done these steps?

    Unplug any Ethernet cables attached to the router and wait at least 30 seconds, then plug them back in. Plug the router's power cable back into the outlet. Plug the modem back in and wait until the modem has finished powering on. Wait at least 2 minutes for your Pods' LEDs to stop blinking.

    • PaulKillen's avatar
      PaulKillen
      Joining in

      Thanks for coming back Matthew.

      It's probably been ongoing for about a month.

      As for the reset, I've not touched the hub, only the pods and I followed the guidance on the app for that which, iirc, was pressing a butto. Also tried them.closer to the hub, but with no success.

      • Beth_G's avatar
        Beth_G
        Forum Team

        Hi PaulKillen,

        Sorry to hear that the issues are still persisting. I've sent you over a private message so I can take a closer look into this for you.