Barney-13
4 months agoTuning in
Wi-Fi is rubbish
Virgin advertise how great WiFi is. I have just had a replacement hub 3 which is just as bad as the old one and the WiFi pods won’t connect to it
Virgin advertise how great WiFi is. I have just had a replacement hub 3 which is just as bad as the old one and the WiFi pods won’t connect to it
Contact VM support and have them re-pair the VM Pods to the new Hub 3.
Expect a total run around to find a person that will raise a finger to fix the issue.
In all the years i have been with VM, i have put my SH (every version of it) into Modem mode, added my own router. I NEVER suffer with WIFI isses, all my devices are conneted 100% of the time when I am home.
Funny that.
To re-pair the Pods - Call the equipment activation number on - 0800 953 9500 (follow options) and check with them. You will need to hand, the Model numbers, serial numbers/MAC addresses off the barcode stickers of ALL pieces of kit and also your account number
Hi Barney-13, thank you for your post.
We're sorry to hear about the problems you've been having and that you feel this way 😔
I can see you've spoken to the team since you posted. Did they manage to book an appointment for you?
Please pop back to us at your earliest convenience.
Regards,
Daniel
Appointment booked, even managed to get that wrong. I asked for Monday but they txt me appointment for Saturday, so I had to go back to make sure it was actually Monday. Come on !!
Hi Barney-13,
We're sorry to hear you had to reschedule the visit.
We do hope the visit went well and this is now resolved.
If you do have any questions however, please pop back to us and we'd be happy to help.
Take care.