Wi-Fi hopeless!!
Hi so our household has been with virgin for a long time, we had an older hub which was great. Anyway, my housemate moved out and so I got a new virgin contract, and the speed is excellent wired! However, Wi-Fi is a big disappointment. My friend came around and changed channels and changed some settings but still it's awful! I have Wi-Fi 6 devices here at home, yet virgin have given me a hub 3! I was really expecting something great for Wi-Fi and went with virgin as I heard their new hub does Wi-Fi 6? Is there any way I can simply get a new hub - the Wi-Fi 6 hub? Otherwise, I will really have to buy my own router and go into modem mode, this hub is so slow in the GUI as well it's virtually impossible to change settings! I set a port forward and now it won't delete it!!! Horrible hub the older ones were better than the hub 3. So, does anyone please know where I can get a new hub/how to get a new hub that does Wi-Fi 6? Please don't suggest expensive kit as I am disabled and Starmer has literally cut my finances in half! Thank you. Ruky. p.s - this is what my hub says.
If you still think something is wrong, please check the following
| 1 | Gateway IPv4 address is valid. |
| 2 | Your broadband connection is working. |
| 3 | Your broadband connection is ready. |
| 4 | The temperature of your Hub 3.0 is normal. |
| 5 | The status of telephone line 1 is not ready. |
| 6 | The status of telephone line 2 is not ready. |
| 7 | The device [REMOVED] has low signal strength, please move it closer to Hub 3.0. |
| 8 | The device [REMOVED] has low signal strength, please move it closer to Hub 3.0. |
| 9 | The device [REMOVED] has low signal strength, please move it closer to Hub 3.0. |
| 10 | The device [REMOVED] has low signal strength, please move it closer to Hub 3.0. |
| 11 | The device [REMOVED] has low signal strength, please move it closer to Hub 3.0. |
| 12 | The device [REMOVED] has low signal strength, please move it closer to Hub 3.0. |
| 13 | The device [REMOVED] has low signal strength, please move it closer to Hub 3.0. |
| 14 | The device [REMOVED] has low signal strength, please move it closer to Hub 3.0. |
| 15 | The device [REMOVED] has low signal strength, please move it closer to Hub 3.0. |
| 16 | The device [REMOVED] has low signal strength, please move it closer to Hub 3.0. |
| 17 | The device [REMOVED] has low signal strength, please move it closer to Hub 3.0. |
| 18 | The device [REMOVED]has low signal strength, please move it closer to Hub 3.0. |
| 19 | The device [REMOVED] has low signal strength, please move it closer to Hub 3.0. |
| 20 | The device [REMOVED] has low signal strength, please move it closer to Hub 3.0. |
| 21 | Please place your WiFi device near the Hub 3.0. |
Hi Ruky,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you're having some issues with your WiFi connection. A Hub 5 is only provided to those customers who are taking a 1GB connection speed, and don't already have a Hub 4.
When having issues with your connection, the first thing to do is to have a look here. From that link, you'll be able to check if there's a fault in the area, test your line, replace your equipment or book an engineer visit if it's needed.
There are so many things that can influence a WiFi connection some of which include but are not limited to, a fish tank being in the same room, walls being built with concrete instead of brick, it could even be that your next door neighbours router is interfering with yours. Due to this, we are only able to offer limited help. Please have a look here.
The Hub's location could also be causing the coverage problem so we do need to check the positioning of it. Can you please ensure the following:
- > Out in the open
- > Next to the TV not behind it
- > Away from large bodies of water (e.g. fish tanks)
- > Away from baby monitors and cordless phones
- > Away from microwaves
Think of the Hub as a radio, and WiFi as the sound - the further away you are from the radio, or the more obstacles that are in the way (walls, electronic devices etc.), the quieter the radio & the poorer the WiFi.
If that doesn't help, you can download our Connect App which will allow you to scan areas of your home and will offer help. If a WiFi Pod will help, the app will give you the option of adding this. You can view more information on that here.
If after going through the self-checks, you still need some help, feel free to pop back to us so we can provide further help and support.
Many thanks,
