Forum Discussion

Nobbs27's avatar
Nobbs27
Joining in
8 months ago

Wi Fi boosters

Hi my wifi booster no longer working.It has a different network number from my hub.I have tried to re sync it but still will not work.Do I need to reset it to it’s factory settings.

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  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    8 months ago

    Have you changed the Hub, or changed any settings from factory settings?  The Hub and Pods need to have the factory settings to work. It may be you need to power off the Pod and Hub. Once done, power on the Hub, wait 10/15 minutes. Make sure the Pod is in range of the Hub, press the WPS button on the Hub, and then plug the Pod back in.  It should sync shortly afterwards.

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    8 months ago

    Hi Nobbs27, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear the hub and pod are no longer connected. Checking things here, it looks as though you have the old style booster as opposed to one of our new WiFi pods. This link will help you to troubleshoot things. Once the webpage loads, click on 'Why is my Virgin WiFi Booster not working?' and this will help you to resolve things. 

    Pop back and let us know how you get on and remember we're here to support further where needed. 

    Thanks,