Forum Discussion

operty's avatar
operty
Joining in
5 months ago

Virgin media pod

Hello, I have received a second white WiFi pod , this one isn't connecting it's been flashing white for around 4 hours now , I have tried in different rooms , switched hub5 off and on etc the first one I had connected within 10 minutes and I can move to another room and it will connect again within 2 minutes, any advice will be welcome also I did try calling virgin media after 40 minutes the call just ended . Thanks

  • Beth_G's avatar
    Beth_G
    Forum Team
    5 months ago

    Hi operty

    Thank you for your post, welcome to the Community Forums. 

    I'm sorry to hear that your new Pod doesn't appear to be connecting. It's likely that we will need to pair them up with your Hub.

    I've popped you over a private message so I can take your details and have a look with you.