Virgin Media and Sky Q and VM Connect App
Hello, Having been with Virgin for about a month everything has been fine. However woke up this morning and tried to watch tv via a Sky Q mini. It gave me the no wi fi connection, second sky q mini has the same issue. Laptop connects to the internet fine.
Tried resetting the hub via the app on my phone and on the laptop, get the 20 minute count down timer on both but both eventually fail to reset the hub. Eventually found out how to reset it physically on the hub and this worked.
Q1 Why does the reset not work from the App?
Q2 Why have i had the Sky Q problem after a month of it working successfully? (I read the forums and couldn't see a clear answer although some people suggested changing DNS)
I've also tried using the VM Connect app to do a scan of then house and this doesnt appear to work correctly either. I click on the broadband button and it shows the wifi logo, a picture of the hub with an amber exclamation mark and the message 'oops something went wrong'. If i click on the hub logo i get an expanded error message which mentions something of a known issue with pause/unpause on hub 5. I have two options to try again or contact support.
Q3 Does this app actually work for anyone or is it specific to me? is it worth contacting support? is there another way to scan for poor coverage in the house.
Thanks in advance