Forum Discussion

6720nick's avatar
6720nick
Just joined
7 days ago

Van connect can’t find hub5

We were suffering a slow connection. Today an engineer came out. Replaced the hub3 for a hub 5 and installed 2 Wi-Fi pods. Since then it’s worse. 

vm connect cannot find the hub. 

not sure if the pods are working. Connection is dodgy through the house,  have to keep deleting Wi-Fi and rejoining.  Near one of the pods it’s particularly unreliable. 

Was hoping to access vm connect to see what’s connecting and what isn’t. 

anybody advise?  Think getting VM connect working first might help then I can run tests around the house to check pods working etc. 

Help
Hub 5
WIFI

1 Reply

  • Alex_RM's avatar
    Alex_RM
    Icon for Forum Team rankForum Team
    5 days ago

    Hi 6720nick,

    Thanks for posting and welcome to our community 😊

    Sorry to hear you're having some issues with the hub, has there been any change since you last posted?

    You can find help regarding the pods here

    We'd also advise you try a pin- hole reset of the hub. 

    Let us know if you do still need help with this.

    Alex_Rm