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melvig's avatar
melvig
Joining in
2 years ago

Terrible Download and Upload Speeds

Hi, I have had terrible download an upload speed since before Christmas. Below is a typical speednet test result that I receive.

My package is 516mb download with 52mb upload, can anyone shed any light as I am not getting what I pay for 😞

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  • Gareth_L's avatar
    Gareth_L
    Icon for Forum Team rankForum Team
    2 years ago

    Hello melvig.

    Thanks for your post and welcome back to our community.

    Sorry to hear about the slow down and upload speeds.

    Can we just ask if this is on a wired or non wired device?

    Can you also please run a speed test here and let us know what speeds are coming into the Hub?

    Do you also have any 3rd party mesh systems with the hub in modem mode?

    Look forward to your reply.

    Gareth_L

    • melvig's avatar
      melvig
      Joining in
      2 years ago

      Hi,

      Thanks for the reply ... Macbook M1 wireless ... I run the hub in modem mode and connect to an ASUS RT AX82U.

      Thankyou

      • Zach_R's avatar
        Zach_R
        Forum Team (Retired)
        2 years ago

        Hi melvig,

        Thanks for that. I've checked over things on our systems and I'm unable to detect any faults currently that would explain this.

        Is this problem ongoing for you today? If it is, can you perform another speed test and share the results? This time, please remove the third party router from your connection, place our router into router mode and connect to that directly with an Ethernet cable. That'll provide a more accurate reading of the speeds reaching you.

        Thanks,
         

  • Gareth_L's avatar
    Gareth_L
    Icon for Forum Team rankForum Team
    2 years ago

    Hello again melvig,

    Just a quick message to see if you have been able to run a speed test without any 3rd party devices yet?

    Gareth_L