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mamwl1's avatar
mamwl1
Joining in
2 years ago

SYNC Timing Synchronization failure

Hello,

For the last couple of weeks, our broadband is regularly dropping, multiple times a day. Router logs show it is a synch failure which from other forum posts looks like it is an issue between the cabinet and our house.

I'm assuming this is affecting others as 10 days ago we saw a pair of VM vans, and spoke to the guys who said they had repaired the issue. Looks like it didn't work.

Attached are screenshots of the router logs. If anyone can help that would be great. But I assume we need an engineer to visit.

 

 

 

 

Thanks!

 

 

9 Replies

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  • BryMich's avatar
    BryMich
    Joining in
    2 years ago

    Where do you find these logs?

    I dont seem to be able to see them anywhere

    • Tudor's avatar
      Tudor
      Very Insightful Person
      2 years ago

      Please post as data, not photos which are very hard to read. Instructions:

      How to get stats from a VM hub (no need to logon to the hub)

      Open a web browser and go to 192.168.0.1 router mode or 192.168.100.1 modem mode

      • Click on the “> Check router status” button
      • Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot
      • Click on the “Upstream” tab, copy the text and paste into your reply
      • Click on the “Networking” tab, copy the text and paste into your reply.
        • Do NOT post photos or screen shots they will be rejected as they contain MAC addresses. The board software will automatically change MAC addresses to **:** if done as above.
      • BryMich's avatar
        BryMich
        Joining in
        2 years ago

        I literally do not have those options to click on