Forum Discussion

Keirbreakwell's avatar
Keirbreakwell
Joining in
2 years ago

SYNC Timing Synchronization failure

My internet regularly drops out and it is becoming infuriating. I recently upgraded to the 315m speed thinking this would stop it but it’s still the same. 

I checked my network logs and I seem to continually get the below. 

 

Network Log

Time Priority Description
09/01/2024 21:33:34Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2024 21:33:34criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2024 21:33:32Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2024 21:33:32criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2024 21:33:21Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-

 

can someone please help as I have checked all wiring and all good. 

  • Matthew_ML's avatar
    Matthew_ML
    Forum Team
    2 years ago

    Hey Keirbreakwell, thank you for reaching out and a warm welcome to the community I am sorry to see you are experiencing some connection issues. 

    I have taken a look at our side and everything is look fine right now, can you do me a favour and post your BQM here so we can look please. 

    • Keirbreakwell's avatar
      Keirbreakwell
      Joining in
      2 years ago

      Hi Matt,

      here it is. Really frustrating as it constantly drops out so hope this sheds some light. 

       

      • John_GS's avatar
        John_GS
        Forum Team
        2 years ago

        Hi Keirbreakwell 

        Thanks for coming back to the thread.

        You do need a tech visit as your downstream power levels are out of spec.

        I'll send you a PM now to assist further.