SYNC Timing Synchronisation Failure

Hi all, Am having no end of trouble trying to get something useful out of customer services, cause you know, it’s not a problem with where my router is, so why would I be having issues…? Thought I’d...

Molly_T
12 months ago
Hi DanR2024 👋

Welcome to the community! Thank you for posting.

Sorry to hear about these issues with your Hub connection, concerns due to the timing synchronisation failure, and experience getting support with this so far.

There aren't currently any issues in the area, but it does look as though a number of disconnections are registering on the hub which we need to investigate further to offer support. We will just need to send you a PM to confirm a few account details so we can arrange this for you.

I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

Wishing you all the best. 🌞

DanR2024

Joining in

12 months ago

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	195000000	1.7	37	QAM 256	8
2	147000000	1.5	37	QAM 256	2
3	155000000	1.4	37	QAM 256	3
4	163000000	1.4	36	QAM 256	4
5	171000000	1.4	37	QAM 256	5
6	179000000	1.4	37	QAM 256	6
7	187000000	1.5	36	QAM 256	7
8	203000000	1.7	36	QAM 256	9
9	211000000	2	37	QAM 256	10
10	219000000	2.1	37	QAM 256	11
11	227000000	2.1	37	QAM 256	12
12	235000000	2.1	37	QAM 256	13
13	243000000	2.1	36	QAM 256	14
14	251000000	2.1	36	QAM 256	15
15	259000000	2.1	37	QAM 256	16
16	267000000	2.2	37	QAM 256	17
17	275000000	2.3	36	QAM 256	18
18	283000000	2.2	37	QAM 256	19
19	291000000	2.3	37	QAM 256	20
20	299000000	2.4	37	QAM 256	21
21	307000000	2.4	37	QAM 256	22
22	315000000	2.3	36	QAM 256	23
23	323000000	2.2	36	QAM 256	24
24	331000000	2.3	37	QAM 256	25
25	339000000	2.5	37	QAM 256	26
26	347000000	2.5	37	QAM 256	27
27	355000000	2.5	36	QAM 256	28
28	363000000	2.7	37	QAM 256	29
29	371000000	2.7	37	QAM 256	30
30	379000000	2.8	37	QAM 256	31
31	387000000	2.7	37	QAM 256	32

3.0 Downstream channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	37	115718564	1660027
2	Locked	37	84793557	649331
3	Locked	37	88143012	718070
4	Locked	36	93073490	884615
5	Locked	37	98708251	1287456
6	Locked	37	104657902	1142632
7	Locked	36	108176215	1279648
8	Locked	36	118858255	1362871
9	Locked	37	120452116	1291986
10	Locked	37	114267102	1539495
11	Locked	37	120240595	1250610
12	Locked	37	127329416	2721309
13	Locked	36	128908249	1477670
14	Locked	36	131368670	1550823
15	Locked	37	134699710	1668462
16	Locked	37	139920155	1392355
17	Locked	36	146658724	1522061
18	Locked	37	158853411	2352406
19	Locked	37	169173623	1909043
20	Locked	37	180853192	2746707
21	Locked	37	184550880	1988484
22	Locked	36	193024075	1234873
23	Locked	36	198255928	1566177
24	Locked	37	195133122	1299263
25	Locked	37	189795842	3182764
26	Locked	37	189723874	1737483
27	Locked	36	196233233	1586663
28	Locked	37	200354393	3935938
29	Locked	37	207832027	1872200
30	Locked	37	212725417	1612120
31	Locked	37	211536138	1563348

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

1840

QAM 4096

1108

3.1 Downstream channels

Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)

Locked

5.0

2607890224

404870836

DanR2024

Joining in

12 months ago

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

46200000

5120

QAM 64

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

ATDMA

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