Forum Discussion

DMWarrior's avatar
DMWarrior
Joining in
6 months ago

SSID HUB5 label differs from the broadcast SSID

I have noticed today when trying to access my HUB5 settings page, that the SSID Label on my Hub, does not match the SSID being broadcast for my Wifi. I can no longer access the Settings page as the ...
Client62's avatar
Client62
Alessandro Volta
6 months ago

Do you have the Connect app ? 
Does it have an option to restore the settings from a previous Hub ?

If that was disabled first.

Then perhaps a 60 second press of the Hub 5 reset button,
followed leaving it powered on to revert to the shipping condition
might bring the Hub 5 back to the SSID / Passwords of the Hub's label.

  • DMWarrior's avatar
    DMWarrior
    Joining in
    6 months ago

    Yeah, there is some option on the App to 'combineSSIDs', its wizard based and doesnt really explain the steps without activating them, so slightly reluctant to use it.

    I only wanted to get to the settings to limit some devices, as I work from home and am dependant on continuous access, i am reluctant to perfom any kind of reset. Will probably just leave it as is. Other than accessing the settings page the perormance is good and more importantly stable.

    • Zach_R's avatar
      Zach_R
      Forum Team
      6 months ago

      Hi DMWarrior,

      Thank you for your posts and welcome to our community forums. We're here to help.

      I'm so sorry to hear that you're having these issues with your Hub's settings. Please respond to the private message that I'll be sending to you shortly and we'll assist you further from there.

      Thanks,